Refunds/Returns Policy
Polar Blades Return Policy
Return Period: You have a 14-day window starting from the date of delivery to initiate a return, providing you with sufficient time to assess your purchase and make a decision.
Restocking Fee: Please be aware that a 20% restocking fee will be applied to all returned products. This fee is implemented to offset the costs associated with processing, inspecting, testing, and recertifying returned items, allowing us to maintain the quality of our service.
Return Shipping: Customers are responsible for covering the expenses related to return shipping. We kindly ask that you return the item in its original packaging to facilitate a smooth process. Utilizing the original packaging not only safeguards the product during transit but also ensures it arrives in its original condition, contributing to a seamless return experience.
Return Process:
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Contact our Customer Support Team: To initiate a return, reach out to our dedicated Customer Support Team. They will provide you with a Return Authorization (RA) number and detailed instructions for the return process.
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Securely Package the Item: Pack the item securely, either in its original packaging or in an appropriate alternative, ensuring that it is well-protected to prevent any damage during transit.
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Ship the Return: Send the return package to the address provided by our Customer Support Team. Make sure to prominently include the RA number on the package for easy identification.
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Inspection and Refund: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria. Please allow 7-10 business days from the receipt of the returned shipment for the refund to be processed.
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Refund Notification: You will receive an email notification once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items: Certain items may not be eligible for a refund, such as items that have been damaged due to misuse or are not returned in their original condition.
Contact Us: If you have any questions or need further assistance regarding our refund policy or the return process, please do not hesitate to contact us at sales@polarblades.com. We are here to help and ensure a smooth resolution to your inquiry.