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Shipping Policy

Introduction

Online shopping has made our customers' lives more convenient, but it also comes with the possibility of receiving damaged or incorrect orders at their doorstep. Therefore, it's important that our customers have the necessary knowledge on how to inspect their deliveries to ensure successful claims for replacements or refunds. If you need any assistance with this process, please do not hesitate to contact us.


Check all the parts of your orders;

  • Box: Examine the corners to see if they are undamaged, smashed in, or torn.
  • Wrapping or Packaging: Assess if the plastic wrap or seal is intact or if it is broken or torn.
  • Labels and Seals: Look for any 'Fragile' or 'Handle with Care' stickers and ensure they are present and undamaged.
  • Sign with Notes: If you decide to accept the package, remember to make a note of any visible damage on the delivery slip or digital proof of delivery. This record will be helpful during any claim process.
  • Inventory Check: Use the provided packing list to verify that all parts or items are included.
  • Visual Scan: Inspect each item for tears, punctures, cracks, scuffs, or any signs of mishandling.
  • Original Packaging: Keep the damaged item and all original packaging materials, as you may need to return the item in its original box.
  • Isolate the item: Keep the damaged goods separate from your other belongings to prevent further damage or confusion.

By doing this while the delivery personnel are still present, you can ask them for immediate feedback and possibly even refuse the delivery right there if the external damage is too severe and evident. Please be vigilant for any unobvious damage that can possibly affect the function of the items. Any of those shipping damages must be noted and reported to the courier and to us for further assistance.

Receiving damage and defective items is very frustrating, but with your help, it can make a difference in resolving the issue effectively. Through inspection and evidence, it will surely make the claims process faster, ensuring you can get your order and the necessary replacements or refunds. 

Shipping Times

Our products are shipped via freight, and as a result, shipping times may vary, typically ranging from 4 to 7 days based on your location. We understand the importance of timely delivery and are committed to ensuring that your order reaches you safely and efficiently. Please note that these are estimated delivery times, and actual delivery may vary. We appreciate your understanding and patience as we work to provide you with the best shipping experience possible.

Delivery Refusal

Please be advised that even the lift gate is being added to the order. All deliveries will always be on the street. In any event, the customers declined delivery for reasons other than those specified in the order policy. The customer will be held responsible for all the return shipping costs, re-delivery, and additional restocking fees. Inside deliveries are not an option. Drivers don't have the access or permission to deliver into driveways or garages. 


Lost or Missing Freight

If your package or order has been lost or misdirected by mistake by the courier, the courier companies need 10 working days or more to locate the package or order before Polar Blades can file a lost package claim. Replacement of the lost package or orders can only be resent to the customers if a lost package claim is filed.


Lift Gate Delivery

The lift gate delivery service is available to customers who do not have a loading dock or forklift. Please note that this service does not include any inside home or garage delivery, nor does it involve moving the freight away from the street. The lift gate service will only transfer the product from the truck and place it on the street, which is also known as "curbside" delivery.

Please contact us at sales@polarblades.com for any questions or concerns.

What Our Clients Are Saying About Us

Recently got the Polar-Jet 18 air cooler, and I'm impressed! Living in a hot area, it cools efficiently without a spike in my energy bill. The sleek design blends well, and it's user-friendly. Solid choice for effective cooling. Definitely recommend!

Scott Sinclair

Thrilled with my Polar-Jet 36! This powerhouse cools rapidly, even on scorching days. Overall, happy with the performance. Sleek design, a great investment for effective and efficient cooling. Five stars!

Brandon Samsury

Good fan. Had a few questions about the fans so Jesse, the CSR, helped me out with any questions I had. Was super easy to purchase and the delivery was faster than I expected. The fan looks really cool too! Thank you!

Justin Poltz

FAQ’s

How do I set up a Polar Blades Fan?

Setting up our fans is a breeze! Just remove the box, plug into an outlet, press the power button to turn on, and you're done. It's that simple and hassle-free!

What is the difference between a swamp cooler and an evaporative air cooler?

Swamp coolers and evaporative air coolers are interchangeable terms describing our advanced cooling technology. We use both for variety and to cater to different preferences. Your comfort is our priority, no matter the wording!

Who should buy Polar Blades' Fans?

While our fans are designed for larger commercial and industrial spaces, many customers have found the adaptable Polar-Jet 18 to be a great choice for residential use as well.

How cold does it get with Polar Blades' Fans?

Our evaporative cooler decrease air temperature by up to 22°F. The specific cooling effect may vary based on external humidity levels, the size of the area being cooled, the indoor ambient temperature, and other factors.

Can I put ice in the water tank?

We advise against this practice as it may hinder the cooling process. Instead, consider adding cold water directly into the tank as a more effective alternative.