Refunds/Returns Policy

Polar Blades Return Policy

Return Period:
 You have a 14-day window starting from the date of delivery to initiate a return, providing you with sufficient time to assess your purchase and make a decision.

Restocking Fee: Please be aware that a 20% restocking fee will be applied to all returned products. This fee is implemented to offset the costs associated with processing, inspecting, testing, and recertifying returned items, allowing us to maintain the quality of our service.

Return Shipping: Customers are responsible for covering the expenses related to return shipping. We kindly ask that you return the item in its original packaging to facilitate a smooth process. Utilizing the original packaging not only safeguards the product during transit but also ensures it arrives in its original condition, contributing to a seamless return experience.

Return Process:

  1. Contact our Customer Support Team: To initiate a return, reach out to our dedicated Customer Support Team. They will provide you with a Return Authorization (RA) number and detailed instructions for the return process.

  2. Securely Package the Item: Pack the item securely, either in its original packaging or in an appropriate alternative, ensuring that it is well-protected to prevent any damage during transit.

  3. Ship the Return: Send the return package to the address provided by our Customer Support Team. Make sure to prominently include the RA number on the package for easy identification.

  4. Inspection and Refund: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets our return eligibility criteria. Please allow 7-10 business days from the receipt of the returned shipment for the refund to be processed.

  5. Refund Notification: You will receive an email notification once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items: Certain items may not be eligible for a refund, such as items that have been damaged due to misuse or are not returned in their original condition and international orders (220V).

Contact Us: If you have any questions or need further assistance regarding our refund policy or the return process, please do not hesitate to contact us at sales@polarblades.com. We are here to help and ensure a smooth resolution to your inquiry.

FAQ’s

How do I set up a Polar Blades Fan?

Setting up our fans is a breeze! Just remove the box, plug into an outlet, press the power button to turn on, and you're done. It's that simple and hassle-free!

What is the difference between a swamp cooler and an evaporative air cooler?

Swamp coolers and evaporative air coolers are interchangeable terms describing our advanced cooling technology. We use both for variety and to cater to different preferences. Your comfort is our priority, no matter the wording!

Who should buy Polar Blades' Fans?

While our fans are designed for larger commercial and industrial spaces, many customers have found the adaptable Polar-Jet 18 to be a great choice for residential use as well.

How cold does it get with Polar Blades' Fans?

Our evaporative cooler decrease air temperature by up to 22°F. The specific cooling effect may vary based on external humidity levels, the size of the area being cooled, the indoor ambient temperature, and other factors.

Can I put ice in the water tank?

We advise against this practice as it may hinder the cooling process. Instead, consider adding cold water directly into the tank as a more effective alternative.